Shipping Policy
At Threads of Identity, we are committed to delivering your orders efficiently and securely. Please review our shipping policy to understand how we handle the shipment of our products.
Shipping Process
- Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
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Shipping Rates and Delivery Times: Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location:
Domestic Shipping (Within India):
- Standard Shipping: 5-7 business days
Order Tracking
Once your order has been shipped, you will receive an email notification containing a tracking number. Use this number to track your package on our courier partner’s website. Please allow 24-48 hours for the tracking information to become available.
Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Certain remote locations may require additional delivery time.
Damaged or Lost Packages
If your package is damaged during transit or lost, please contact our customer support team at info@threadsofidentity.in with your order number and details. We will work with the courier service to resolve the issue as quickly as possible.
Changes to Shipping Address
If you need to change the shipping address after placing your order, please contact us immediately at info@threadsofidentity.in or call us at +91 9979969085. We will do our best to accommodate your request, but please note that we may not be able to make changes once the order has been processed.
Undeliverable Packages
If a package is returned to us as undeliverable, we will notify you via email. You may be asked to provide an alternative shipping address or to cover additional shipping costs for re-delivery.
Contact Us
For any questions or concerns regarding our shipping policy, feel free to reach out to our customer support team at info@threadsofidentity.in
